IT Support Technician-Plymouth Meeting, PA

Gemma Services, located on a picturesque 36-acre campus in Plymouth Meeting, promotes safety and nonviolence while cultivating a caring environment in a diverse and inclusive environment. Gemma Services strives to create a community that promotes recovery from traumafor the children and families that we serve.

This full time position is responsible for providing information technology support and training; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for the assigned function; communicating with appropriate personnel; responding to inquiries or requests for information; maintaining appropriate records and providing assigned reports.

• Provides support for users as needed, including troubleshooting, hardware setup, and software installation.
• Responds to user questions, issues, or problems and attempts to address and/or resolve them; ensures that user support questions and problems are handled in a professional and timely manner.
• Documents IT issues and solutions in the Help Desk software.
• Provides as-needed training for users on Microsoft Windows, Microsoft Office, the Internet, and various custom software.
• Provides backup for the Information Management Director, as directed, including performing system backups, configuring, and delivering systems, troubleshooting network and server outages, etc.

This position works on site and travels to several locations in the city of Philadelphia. Must have reliable transportation.

Education/Training: A high school diploma or equivalent; specialized information technology education/training.

Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient technical skills, including troubleshooting and knowledge of Microsoft Windows, Microsoft Office, Internet, and web technology; visual and auditory skills; ability to stand, stoop, bend, reach, climb, and lift items weighing 30 lbs. or less; valid driver’s license.

Experience: A minimum of one-year related experience normally required.

Benefits include: 3 health insurance plans, 2 dental plans, educational assistance, a retirement plan with a match, fully paid life, short and long-term disability, generous PTO, personal holidays, and self-care activities for our employees.

Come experience what it means to be part of an organization that strengthens children and families!

Gemma is proud to be an Equal Employment Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@gemmaservices.org.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person